👋 Hi, I'm Sumit Arora

🎯 Solution Designer | AI & Security Learner | Telecom OSS Expert
📍 Pune, India | ✉️ [email protected] | 🌐 LinkedIn

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🔹 About Me

I am a Solution Architect & Designer with 18+ years of experience in Telecom OSS, ServiceNow, Amdocs, Oracle, and DevOps.
Currently upskilling in Cloud, AI, and Cybersecurity to align with next-gen IT needs.

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📂 Portfolio Projects

🛰 Telecom & OSS

• ServiceNow – Deutsche Glasfaser
  E2E solution design integrating ServiceNow CSM/FSM.

• Amdocs SOM – Vodafone
  Designed orchestration flows for Service Order Manager.

⚡ ServiceNow & Automation

• ServiceNow-Salesforce Integration
  Demonstrated cross-platform case routing & automation.

☁️ DevOps & Cloud

• Jenkins Pipeline
  CI/CD demo pipeline for microservices.

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🏅 Certifications

• ServiceNow CSA + 40+ Badges
• DevOps Instructor (Accenture)
• ITIL v2, TMF Foundation 14
• Cloud U (Rackspace)

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📝 Notes & Knowledge Base

• Telecom OSS Notes
• ServiceNow Learnings

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📈 Next Steps

Currently focusing on AI + Security certifications and building real-world AI-Security projects.

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⭐ This portfolio is continuously evolving as I transition into AI & Security while leveraging 18+ years of telecom expertise.