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DOC-931 Clarifying the ToRenew status #354

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2 changes: 1 addition & 1 deletion docs/topics/cards/physical/index.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -363,7 +363,7 @@ flowchart LR

| Card renewal status | Explanation |
|---|---|
| `ToRenew` | Status triggered automatically 10 weeks before the card's expiry date. After this status is triggered by the Swan API, you can't stop the renewal process.<br /><br />*If you or the cardholder doesn't want to renew a physical card, [cancel the card](./guide-cancel.mdx) **at least 11 weeks** before the expiry date.* |
| `ToRenew` | Status triggered automatically 10 weeks before the card's expiry date. After this status is triggered by the Swan API, the renewal process can't be stopped unless the card is `Canceled` or `Suspended` and not resumed **before** the 10-week expiration window.<br /><br />*To prevent the renewal, the cardholder must [cancel the card](./guide-cancel.mdx) **more than 8 weeks** before the expiry date. |
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This is quite hard to follow and doesn't quite address the original Slack request of:

Is the statement in the documentation we have here correct (screenshot in red)? In my understanding, if the status of the card is ToRenew , and if the user cancels/suspends the card, the renewal process ends and the card is not renewed.

Try this?

Status is triggered automatically 10 weeks before the card's expiry date. Once triggered by the Swan API, the renewal process can't be stopped unless the card is Canceled or remains Suspended until after the 10-week expiration window. To prevent renewal, the cardholder must cancel the card more than 8 weeks before the expiry date, or ensure it remains suspended during the renewal period.

| `Renewed` | Status triggered automatically 8 weeks before the card's expiry date. No updates to the delivery address can be made after this status is triggered. |

### Suspended physical cards {#renew-suspended}
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