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DOC-931 Clarifying the ToRenew status #354

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DOC-931 Clarifying the ToRenew status #354

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DOC-931 Clarifying the ToRenew status
ntombing Jul 18, 2025
6fbd71d
fixup! DOC-931 Clarifying the ToRenew status
ntombing Jul 24, 2025
e62e8c6
clarifying card renewal
ntombing Jul 31, 2025
430f012
2nd amendment - ToRenew
ntombing Jul 31, 2025
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2 changes: 1 addition & 1 deletion docs/topics/cards/physical/index.mdx
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Expand Up @@ -363,7 +363,7 @@ flowchart LR

| Card renewal status | Explanation |
|---|---|
| `ToRenew` | Status triggered automatically 10 weeks before the card's expiry date. After this status is triggered by the Swan API, you can't stop the renewal process.<br /><br />*If you or the cardholder doesn't want to renew a physical card, [cancel the card](./guide-cancel.mdx) **at least 11 weeks** before the expiry date.* |
| `ToRenew` | Status triggered 10 weeks before expiry to schedule a renewal. The process can be stopped either by [canceling](./guide-cancel.mdx) the card, which permanently ends the renewal, or by [suspending](#renew-suspended) it, which temporarily pauses the process. The card will not be renewed if it remains suspended past 8-weeks. |
| `Renewed` | Status triggered automatically 8 weeks before the card's expiry date. No updates to the delivery address can be made after this status is triggered. |

### Suspended physical cards {#renew-suspended}
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