Whitepaper repository exploring longitudinal AI governance and runtime behavioral accountability systems.
AI powered customer lifecycle tool for SaaS Companies, facilitating handoffs across all business units (GTM/Sales, Implementation, Product, Success and Support)
Uber AI Customer Support Agent
My personal Portfolio website
Escalation routing workspace for service operations (CyphronTech case study, mocked data)
Various examples of how to use AwaitHuman with different AI models and programming languages.
Free IT Operations templates including incident trackers, escalation matrices, shift handover logs and RCA templates.
claude skills to validate the VC capabilities to be proactive and response faster to customer escalations
Playbooks, templates, and prompts for AI-assisted technical support, API clarity, escalation quality, and human leverage.
Governance tooling and operational utilities supporting telemetry continuity and execution-time governance workflows.
A curated collection of support engineering workflows focused on API troubleshooting, SQL-based investigation, incident response, and escalation management.
Supportlogic — independent third-party profile of a public API surface, by API Evangelist. SupportLogic is an enterprise AI infrastructure company for customer experience and support operations. Its Service Experience Data Cloud normalizes support data across cases, chat, and voice and enriches it with AI-driven sentiment and predictive signals, wh
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