This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.

The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

The Znuny::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.

This package implements all ITSM configuration management features. This package requires the ITSMCore package.

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

Enables rich text for FAQ also if rich text is disabled via System Configuration