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15 changes: 15 additions & 0 deletions nexus/billing.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -203,6 +203,21 @@ Go to **Billing** \> **"Manage Billing"** in the Stripe portal. Your access cont
- Slack #ask-civic channel: [join here](https://join.slack.com/t/civic-developers/shared_invite/zt-37tv9fyo7-aDT43mUjOFQwdQFmfZLTRw)
- Email: [support@civic.com](mailto:support@civic.com)
</Accordion>

<Accordion title="How do I change or remove my payment method?">
To add, change, or remove your Nexus payment method:

1. Click on your profile in the bottom left corner
2. Go to **Settings** > **Billing**
3. Click **Manage Billing**
4. In the Stripe billing portal, you'll be able to:
- Add additional payment methods
- Select a default payment method
- Delete payment methods you no longer require

<Note>You must have at least one valid payment method on file if you're on a paid plan.</Note>
</Accordion>

<Accordion title="My payment method failed. What should I do?">
If your Nexus payment fails, the system will automatically retry the charge. Your account may be temporarily paused but will be reactivated as soon as a payment succeeds.

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