feat(templates): add volunteer-communication-center template

env-variables.manifest.json

@@ -1168,6 +1168,38 @@
         "configurable": false,
         "contentKey": null
       }
+    ],
+    "volunteer-communication-center": [
+      {
+        "key": "TWILIO_PHONE_NUMBER",
+        "required": true,
+        "format": "phone_number",
+        "description": "Twilio Number for accepting messages and calls",
+        "link": null,
+        "default": null,
+        "configurable": false,
+        "contentKey": null
+      },
+      {
+        "key": "FLOW_SID",
+        "required": true,
+        "format": "sid",
+        "description": "SID of the Volunteer Communication Center Studio Flow",
+        "link": null,
+        "default": null,
+        "configurable": false,
+        "contentKey": null
+      },
+      {
+        "key": "AUTOPILOT_SID",
+        "required": true,
+        "format": "sid",
+        "description": "SID of the Autopilot Assistant",
+        "link": null,
+        "default": null,
+        "configurable": false,
+        "contentKey": null
+      }
     ]
   }
 }

package.json

@@ -22,6 +22,7 @@
     "googleapis": "^65.0.0",
     "husky": "^4.2.5",
     "inquirer": "^7.0.4",
+    "jest": "^26.6.3",
     "jest-cli": "^26.6.3",
     "listr": "^0.14.3",
     "log-symbols": "^3.0.0",

templates.json

@@ -254,6 +254,11 @@
       "id": "google-sheets",
       "name": "Google Sheets SMS Log",
       "description": "Logs incoming SMS numbers and messages into a Google Sheets table"
+    },
+    {
+      "id": "volunteer-communication-center",
+      "name": "Volunteer Communication Center",
+      "description": "Creates a studio flow to accept incoming messages and voice calls of disaster and crisis response volunteers. An autopilot assistant helps answer their questions and redirects them to Flex when it cannot. "
     }
   ]
-}
+}

volunteer-communication-center/.env

@@ -0,0 +1,16 @@
+# description: Twilio Number for accepting messages and calls
+# configurable: false
+# format: phone_number
+# required: true
+TWILIO_PHONE_NUMBER=
+
+
+# description: SID of the Volunteer Communication Center Studio Flow
+# configurable: false
+# format: sid
+FLOW_SID=
+
+# description: SID of the Autopilot Assistant
+# configurable: false
+# format: sid
+AUTOPILOT_SID=

volunteer-communication-center/README.md

@@ -0,0 +1,61 @@
+# Volunteer Communication Center
+
+## Pre-requisites
+
+### Flex instance
+
+This template requires a Twilio Flex Project. Twilio's Flex programmable
+contact center can't be accessed from an existing Twilio project, or
+from a subaccount. Instead, it requires you to create a new Twilio
+project.
+
+Please see [this
+guide](https://support.twilio.com/hc/en-us/articles/360020442333-Setup-a-Twilio-Flex-Project)
+for how to create a Flex Project in the Twilio Console.
+
+### Environment variables
+
+This project requires some environment variables to be set. To keep your tokens and secrets secure, make sure to not commit the `.env` file in git. When setting up the project with `twilio serverless:init ...` the Twilio CLI will create a `.gitignore` file that excludes `.env` from the version history.
+
+In your `.env` file, set the following values:
+
+| Variable          | Description                                        | Required |
+| :---------------- | :------------------------------------------------- | :------- |
+| `MY_PHONE_NUMBER` | Twilio Number for accepting messages and calls     | Yes      |
+| `FLOW_SID`        | SID of Studio Flow                                 | No       |
+| `AUTOPILOT_SID`   | SID of trained Autopilot Assistant                 | No       |
+
+## Create a new project with the template
+
+1. Install the [Twilio CLI](https://www.twilio.com/docs/twilio-cli/quickstart#install-twilio-cli)
+2. Install the [serverless toolkit](https://www.twilio.com/docs/labs/serverless-toolkit/getting-started)
+
+```shell
+twilio plugins:install @twilio-labs/plugin-serverless
+```
+
+3. Initiate a new project
+
+```
+twilio serverless:init example --template=volunteer-communication-center && cd example
+```
+
+4. Start the server with the [Twilio CLI](https://www.twilio.com/docs/twilio-cli/quickstart):
+
+```
+twilio serverless:start --load-local-env
+```
+
+5. Open the web page at https://localhost:3000/index.html and follow the steps to finish the configuration of your app. You will be prompted to deploy the Autopilot Assistant that is pre-trained on data and a Studio Flow that handles the incoming messages and calls and connects to Flex. This studio flow will automatically be associated with the phone number set as the `TWILIO_PHONE_NUMBER` environment variable and the Autopilot and Send to Flex widgets will be configured accordingly. 
+
+ℹ️ Check the developer console and terminal for any errors, make sure you've set your environment variables.
+
+## Deploying
+
+Deploy your functions and assets with either of the following commands. Note: you must run these commands from inside your project folder. [More details in the docs.](https://www.twilio.com/docs/labs/serverless-toolkit)
+
+With the [Twilio CLI](https://www.twilio.com/docs/twilio-cli/quickstart):
+
+```
+twilio serverless:deploy
+```